Angard Staffing is the dedicated provider to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis over Christmas at our site in Sheffield.

You will support our customers through the delivery of our Christmas recruitment campaign, working to an agreed service standard to process and support our candidates through their application journey, while ensuring all legislative standards are met.

Pay rate: £13.41 per hour
Location: Sheffield S98 6HR
Temporary Contract: 02/09/2024 – 29/11/2024
Working Hours: 35 hours per week, Monday to Friday (between 09.00 – 17.00)

About the role

  • Effectively manage very high volumes of candidates through the end to end application process, utilising our recruitment, compliance and payroll systems
  • Interpret and analyse reports effectively to enable you to prioritise your workload
  • Process candidate applications in line with operational resource demand
  • Support and engage candidates throughout the application process, using various methods of communication
  • Establish and maintain excellent working relationships with your colleagues, the wider Christmas Team and key customers
  • Support and respond to internal queries from site contacts and the wider business, quickly and efficiently
  • Support other team members and processes when required

What experience/skillset do you need?

  • Analyse and interpret data, using Excel spreadsheets
  • Great attention to detail is required, to cross reference various data sources
  • Previous experience of ucheck platform and SuccessFactors recruitment system, desired but not essential
  • Working across various tasks such as document checking, job offering, joining to payroll and ownership of customer queries
  • Ability to multitask and manage repetitive high-volume workload
  • Must be able to identify errors, escalate accordingly in a timely manner
  • Ability to learn new systems and processes quickly
  • An organised administrator with excellent computer skills
  • High level of experience using MS Excel, MS Word, MS Teams, Outlook and smart phones
  • Excellent organisational and time management skills
  • Customer service experience required
  • Be flexible and adapt quickly to changes in work volumes
Job Overview