Midlands super Hub - Specialist Customer Operational Support

Angard Staffing is looking for motivated and detail-oriented individuals to join our team as Specialist Customer Operational Support at the Midlands Super Hub (DIRFT, Northampton NN6 7GZ).

This is a fantastic opportunity to work with high-volume customers in a strategically important area that supports the future of Royal Mail’s parcel operations.

As a Specialist Customer Operational Support team member, you’ll play a key role in ensuring smooth communication and service delivery:

• Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues
• Performing parcel checks and samplings on the operational floor
• Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts

Collating and analysing forecast data and statistics for reporting

As a Specialist Customer Operational Support team member, you’ll play a key role in ensuring smooth communication and service delivery:

• Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues
• Performing parcel checks and samplings on the operational floor
• Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts

Collating and analysing forecast data and statistics for reporting

You don’t need to have worked with us before, but experience in customer service or operations is a plus.

Our ideal candidate:

• Has a confident and professional telephone manner
• Is comfortable using Microsoft Excel, Word, PowerPoint, and Outlook
• Can work to tight deadlines and adapt quickly to changing demands
• Is flexible, reliable, and committed to delivering excellent customer service

Enjoys working in a fast-paced, collaborative environment

• Weekend shift - Friday - Monday
• Week Shift - Monday - Friday
  • Shifts typically run between 09:00 – 18:00, however they might vary between 09:00-22:00
• Flexibility is required during peak periods (especially around Christmas)

If you're ready to be part of a team that keeps things running smoothly and supports key customer operations, we’d love to hear from you!