Claims Handler - Plymouth

Angard Staffing is the dedicated provider of Claims Handler’s for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.

As a Claims Handler, you will manage a portfolio of customer claims from initial notification through to settlement. You’ll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards.

Job Details:

• Role: Claims Handler
• Location: Plymouth, PL9 7HJ
• Start Dates: 24/11/2025 (other start dates available in Dec & Jan)
• Pay Rate: £12.97 per hour
• Contract: Temporary (up to 12 weeks, with potential extension)
• Hours: Around 35 hours per week, between the hours of 8:00am – 18:00pm Monday – Friday
  
  

*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

• Handle and assess incoming claims efficiently and accurately
• Communicate with customers, third parties, and internal teams via phone and email
• Review documentation and evidence to determine claim validity
• Ensure compliance with company policies and FCA regulations
• Maintain detailed and accurate records
• Escalate complex cases when necessary

• Experience in claims handling or customer service
• Strong communication and interpersonal skills
• Excellent attention to detail and analytical ability
• Proficient in Microsoft Office and internal systems
• Calm and professional approach, especially in sensitive situations

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?