RMSS - Milton Keynes - NFT Admin

Location: RMSS Milton Keynes

Contract Type: Zero-hours (regular ongoing work)

Working Pattern: Day shifts, Monday–Friday (up to 8 hours a day)

Agency: Angard Staffing – Royal Mail’s internal staffing agency

Job Purpose

Angard Staffing is recruiting for an NFT Administrator based at RMSS Milton Keynes. This is an excellent opportunity for an organised, customer-focused individual who enjoys a varied role combining administration, customer service, warehouse support, and operational activities.

You will play a key role in ensuring the smooth day-to-day running of administrative and customer service processes while supporting warehouse and duplication operations when required.

Key Responsibilities

Customer Service & Administration

• Deliver a friendly, professional service to all customer and client enquiries.
• Answer incoming calls promptly and transfer enquiries to the appropriate department where necessary.
• Handle customer queries efficiently and professionally.
• Process customer correspondence and email enquiries in a timely manner.
• Update customer and client accounts accurately.
• Provide quotations and pricing information when required.
• Download and import customer data into internal systems.
• Manage customer returns and associated processes.
• Book overnight and same-day deliveries/crossovers.
• Liaise with customers, including cinemas and other stakeholders.

Operational Support

• Produce warehouse labels and documentation.
• Manage duplication bookings and duplication processes.
• Operate and monitor duplication machines.
• Check film and media content as required.
• Update Google documents relating to duplication deliveries.
• Manage duplication returns.
• Support warehouse activities, including picking and packing.
• Assist with loading and unloading trailers.
• Carry out other duties as directed by management.
• Undertake occasional delivery driving duties where required.

Essential Requirements

To be successful in this role, you will have:

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• A flexible approach and ability to adapt to changing priorities.
• Strong problem-solving skills.
• Experience using Microsoft Office applications.
• Excellent keyboard and data-entry skills with a high level of accuracy.
• A passion for delivering excellent customer service.
• The ability to prioritise workloads and manage multiple tasks effectively.
• Confidence using internal systems and operational processes.
• Basic Maths and English skills.
• The ability to undertake warehouse-based duties, including manual handling activities.

Pre-Employment Checks

The successful candidate will be required to complete the following checks before starting employment:

• Right to Work Verification (UK)
• Basic DBS Check
• Credit Check

Pay Rate

Current vacancies are for day shifts only.

Early Shift Rate (Shifts starting and finishing between 05:31 and 19:59)

£14.69 per hour

How to Apply

If you are interested in this opportunity, please click the application link provided to view the full vacancy and submit your application.

Join Angard Staffing and become part of a team supporting Royal Mail's operations through excellent customer service, administration, and operational support.