About us

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in the volume of workload; we are seeking additional candidates with a passion for customer service to join the team in Plymouth on a temporary basis.

 

Who are we looking for?

We’re looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include:

  • Proven record within a fast-paced customer service environment
  • A passion and commitment for delivering a great customer experience.
  • Enthusiastic and responsive – seeking a positive resolution for all customers.
  • Self-motivated. Able to work as part of a team or alone.
  • Ability to work under pressure and to deadlines.
  • Good planning and flexibility
  • Computer literate and good keyboard skills

 

What will you be doing?

The role of a Customer Service Advisor is to provide an excellent customer service experience for Royal Mail customers managing customer questions, queries and complaints in a timely manner. Daily duties will include:

  • General enquiries (advice and support)
  • Tracking/Complaints
  • Data inputting – quickly and accurately
  • Handling all customer interactions with care – delivering a ‘first class’ customer experience at all times.
  • Effectively dealing with telephone, email, white-mail, complaints and general customers enquiries

 

What do you need to know?

  • Intake start Date: 5th February & 19th February
  • Pay rate: £11.77 per hour.
  • Temporary Contract: between 8-12 weeks.
  • Around 37.5 hours per week, between the hours of 8am – 18:30pm Monday to Friday, 8am – 15:00pm Saturday, 9am – 14:00pm Sunday (Although Sundays shifts are very rare you must still be flexible) There will be a mixture of various length of shifts throughout the week but you will be required to work every Saturday.
  • Shifts are given 4 weeks in advance
  • Full training will be provided; for the training period – the first 2 weeks will be Monday – Friday 9:00am – 5:00pm
  • Annual leave is not permitted during the first three weeks of training – minimal annual leave after this may be requested after this and is subject to availability.
  • Free on-site parking
  • There is no canteen on-site however it is close to amenities.
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